POLICIES
unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, it has to be the Ayessi fault, you MUST inform us within 48h and if you inform us beyond 49h + we cant offer you a refund.
The item must be unused and in the same condition that you received it. It must not be altered, damaged or stained in any way.
In order for Ayessi.com to process the return, post the items to the address that the seller will give you, Include your contact details, and details of your return items.
You are responsible for paying the shipping cost (first class) and safely packaging your return to ensure we receive the items in resalable condition.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via PAYPAL, and a credit will automatically be applied to your credit/ debit card or original method of payment, within 14 days.
Shipping cost paid will not be refunded!
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your card issuer, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
Please make sure that you check the right size/ ingredients before ordering.
Thank You,